Data protection

Fair Processing Notice

The NHS Pensions will only use the information that you have provided to us for as long as is required by law.Your details will then be removed from our files.We will not transfer your Personal Data outside the European Economic Area or disclose it to any third party other than for the purposes of detecting and preventing fraud and errors or as required by law.We may contact you to discuss the information you have provided.Please click on the hyperlink provided to access more detail on Fair Processing. If you have any queries or questions then please E-mail: data.protection@nhsba.nhs.uk

Privacy and Data Protection

NHS Pensions recognises that your privacy is important to you. NHS Pensions has registered with the Information Commissioner under the Data Protection Act 1998.

NHS Pensions holds information for the purposes of pensions and in relation to the NHS Injury Benefit scheme and certain other statutory functions as assigned by Parliament. This information may be used in the conduct of these activities.

We may obtain information about you from others or we may give information to them. If we do, it will only be as the law permits, to:

  • check accuracy of information
  • prevent or detect crime
  • protect public funds

We may check information we receive about you with what is already in our records. This can include information provided by you as well as by others such as other government departments and agencies and overseas authorities. We will not give information about you to anyone outside NHS Pensions unless the law permits us to do so.

NHS Pensions is a part of the NHS Business Services Authority (NHSBSA). NHSBSA Data Protection Policy is available from its website (www.nhsbsa.nhs.uk) or by contacting:

Information Governance Manager
NHS Business Services Authority
Bridge House
152 Pilgrim Street
Newcastle upon Tyne NE1 6SN

E-mail: data.protection@nhsbsa.nhs.uk

Confidentiality and security

NHS Pensions has a legal duty to protect the confidentiality of employee information. We take every precaution to protect any information you submit via our website, both online and offline, in accordance with legislation such as the Data Protection Act 1998. Any data, which we use in our offices, is protected in accordance with Government standards.

Throughout the registration process, and also should you submit sensitive information, that information is encrypted to protect confidentiality, and protected according to industry best practice.

Sharing of Information

Information you submit via our website will only be shared in accordance with the law.

Registration

The NHS Pensions website offers several services. To use some of these services, you must first complete the registration process. During registration, we ask you to provide certain details which are used to allow us to verify your identity when you subsequently log on to the system. Once this has been completed your Employer will write to you to confirm that you have successfully registered after which you will have a number of days to respond before the service is available to you. This is to ensure that it is only you who are able to register and gain access to your pension details. If you do not respond to your Employer they will assume that it is you that has registered. Where this is not the case, once you have contacted your Employer, they will be able to delete the registration before the service becomes available.

Cookies

Our website uses cookies to facilitate certain dynamic areas of the site. The information in a cookie is not linked to any personally identifiable information you submit to our site. Once you close your browser, our access to the cookie terminates. If you choose not to accept the cookie, this will affect your access to certain facilities available on our website such as the Forum and Pensions Online.

Log Files

When you use the Internet, you are assigned a unique address, known as an IP address. We use IP addresses to analyse trends, to administer the site and to gather statistical information. IP addresses are not linked to personally identifiable information.

Links

Our website contains links to other sites, mainly those of other government departments, but also to those of third parties. NHS Pensions is not responsible for the privacy practices within any of these other sites. We encourage you to be aware of this when you leave our site and to read the privacy statements on other websites you visit. The NHS Pensions privacy statement applies solely to information collected on its website.

Correction/Updating Personal Information

If your personally identifiable information changes, or if you no longer wish to use our services, we will provide a way to correct, update or remove your personal data from the records on our Internet system. You will be able to de-register from the service online, by contacting your employer or by writing to NHS Pensions.
NHS Pensions Email Policy

The purpose of this policy is to ensure that people who communicate with NHS Pensions understand the way in which electronic mail (email) is used. Its aim is to ensure that email is used effectively for its intended purpose without infringing legal requirements or creating unnecessary business risk.

The statement below applies to all incoming and outgoing email messages to or from NHS Pensions:

This email and any files transmitted with it are confidential. If you are not the intended recipient, any reading, printing, storage, disclosure, copying or any other action taken in respect of this email is prohibited and may be unlawful - please notify the sender immediately by using the reply function and then permanently delete what you have received.

The views expressed by the author may not necessarily reflect the views or policies of NHS Pensions.

Internet email is not a secure medium. Emails sent via the Internet could be intercepted and read by someone else. Please bear that in mind when deciding whether to send material to NHS Pensions.

Attachments to email messages may contain viruses that can damage your system. Whilst NHS Pensions has taken every reasonable precaution to minimise this risk, we cannot accept any liability for any damage that you sustain as a result of these factors. You are advised to carry out your own virus checks before opening any attachment.

You have a responsibility to ensure laws are not broken when composing or forwarding emails and their contents.

Incoming and outgoing email messages are routinely monitored for compliance with the NHS Pensions policy on the use of electronic communications.

Notification of Changes to Policy

If we decide to change our privacy policy, we will post details of any changes on our Homepage. This will help ensure that you are always aware of what information we collect, how we use it, and under what circumstances, if any, we share it with other parties.