Contact Us


Please read

Before you contact us with your query, make sure you can’t find the answer yourself on this website. The FAQs – Scheme Changes in the Members’ library covers the questions our call centre is most frequently asked. Simple answers are provided with links to further information. You can also use the search facility.

If you CAN’T find your answer please use the form below.

Note: Some users with browsers other than Internet Explorer have had difficulties using this form. If this is the case please write to us at the following address:

NHS Pensions
200-220 Broadway
Fleetwood
Lancashire. FY7 8LG

Members requiring an estimate of your benefits:

If you work for the NHS or a GP Practice please ask your pension/payroll/HR department/practice manager for an estimate of your retirement benefits as the majority of employers have access to an online retirement modelling tool that is available 24/7. This will be much quicker than requesting one from NHS Pensions as this could take up to 8 weeks. If your employer is one of the very few that has not signed up to this service or you are a deferred member complete the electronic form below.

Replies by post:

We will reply to estimate and request for information by post – this may take several weeks.

Employers please note:

If you are an NHS Employer, GP Practice, or Direction Body you will need to enter a valid EA/GP/Miscellaneous Code or a National Insurance (NI) Number or a Scheme Reference Number. Further information on these can be found at the bottom of this page after the form. Do not use spaces or punctuation when adding these numbers. It doesn’t matter if you use capitals or small letters.

Dedicated helpline for Employer queries on implementing scheme contributions:

Got a question regarding tiered contributions – ring our dedicated helpline on 0845 6101115
Please choose the option to which your query relates:
Name:
Address:
Town/City:
County:
Post Code:
To enable NHS Pensions to contact you as quickly as possible, please select your preferred method of communication by entering your details in one of the boxes below:
Email:
Phone: (No Spaces)
Please write your comments / query below:
EA Code:
National Insurance Number :
Scheme Reference Number:

EA/GP/Miscellaneous Codes : 4-digit code is assigned to an Employing Authority (e.g. Hospital, Direction Employer). GP Practice codes start with a letter followed by 3-digits. (Ensure that codes starting with O or I are entered as letters). Miscellaneous third-party service providers (e.g. Accountants) are assigned a 3-digit reference followed by the letter ‘M’.

National Insurance (NI) Number: Used to record a person’s National Insurance contributions and as a reference number for social security purposes. It is in the format LLNNNNNNL (where ‘L’ is a letter and ‘N’ is a number).

Scheme Reference Number: All members of the NHS Pension Scheme are assigned an 8-digit reference number. In communications with NHS Pensions this is referred to as your ‘SD’ number. The number starts with two digits that correspond with the year in which the Scheme Member was born (e.g. the SD Number of a member born in 1968 would start with ‘68’). (Do not enter ‘SD’ in this box – only the 8-digit number). It is possible to have more than one SD number but all would start with the last two figures of the year you were born.